Question 1

I Want to Return a Unit

Accepted Answer

To return a unit, please follow these steps:
1. Contact us at 1800 652 062 or email us at sales@prosenseinstruments.com.au to request an RMA form.
2. Complete the RMA form and include it with the unit you are returning.
3. Ensure the unit and its packaging are in as-new condition.
4. Send the unit back to our store within 30 days of your purchase.
We will process your return and issue a refund or exchange once we receive and inspect the unit. Please note that any custom-ordered items will require a restocking fee.

Question 2

Returns Policy

Accepted Answer

You can return any order within 30 days of your purchase. Please ensure both the goods and the packaging are in as-new condition.

Steps to return a product:
1. Contact us at 1800 652 062 or email us at sales@prosenseinstruments.com.au to request an RMA form.
2. Complete the RMA form and include it with the product you are returning.
3. Ensure the product and its packaging are in as-new condition.
4. Send the product back to our store within 30 days of your purchase.

We will process your return and issue a refund or exchange once we receive and inspect the product. Please note that any custom-ordered items will require a restocking fee.

Question 3

Manuals

Accepted Answer

You can access all product manuals at the following link: [ProSense Instruments Manuals](https://cd50.net/). If you need further assistance, please contact us at sales@prosenseinstruments.com.au or call us at 1800 652 062. Additionally, our online support center provides troubleshooting guides and FAQs to help you with common issues.

Question 4

Technical Support

Accepted Answer

For technical support, please contact us via email at sales@prosenseinstruments.com.au or call us at 1800 652 062. Our support team is available to assist you with any technical issues or questions you may have. We also offer a comprehensive online support center with manuals, troubleshooting guides, and FAQs to help you resolve common issues quickly.

FOR SYSTEMS, KITS AND SOLUTIONS PLEASE VISIT - WWW.PROSENSE.COM.AU