Terms & Conditions

Updated: 1 March 2026
Last Reviewed: 20 October 2025

These Terms & Conditions (“Terms”) govern your use of the ProSense Instruments website, purchase of goods, and any related services provided by ProSense Pty Ltd (“ProSense Instruments”, “we”, “our”, or “us”).

By accessing www.prosenseinstruments.com.au or purchasing goods from us, you acknowledge and agree to be bound by these Terms. If you do not agree, you must not use the website or purchase products.

ProSense Instruments operates nationally in Australia and complies with applicable certification and regulatory standards, including RCM, ISO 9001, CE, and RoHS where applicable.

1. Intellectual Property

All website content, including text, graphics, product data, specifications, layouts, and branding, is the property of ProSense Instruments unless otherwise stated.

No ownership rights are transferred by purchasing products or using this website. Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.

2. Product Information and Use

2.1 Accuracy

Product images, specifications, dimensions, and performance data are indicative only and subject to change without notice. ProSense Instruments does not warrant that product descriptions or specifications are complete, current, or error-free.

2.2 Professional Use

Many products are intended for professional, trade, or industrial use. Customers acknowledge:

Certain products may be unsuitable for consumer or DIY use.
Products must be installed, wired, or operated by qualified personnel where required.
ProSense Instruments does not provide installation, calibration, commissioning, or engineering services.

2.3 Customer Responsibility

Customers are solely responsible for determining product suitability and compliance with applicable regulations. ProSense Instruments is not liable for:

Incorrect product selection
Misuse or misapplication
Installation outside manufacturer specifications
Failure to follow applicable electrical, mechanical, or environmental limits

3. Compliance and Installation

All products must be installed and used in accordance with:

Applicable Australian Standards (e.g., AS/NZS 3000)
Manufacturer instructions
State and local regulatory requirements

ProSense Instruments does not certify or guarantee compliance of any installation. Compliance remains the responsibility of the installer or customer.

4. Orders and Payments

4.1 Order Acceptance

All orders are subject to acceptance and stock availability. ProSense Instruments reserves the right to cancel or reject orders at our discretion, including due to pricing errors, listing errors, or stock issues.

4.2 Pricing

All prices are in AUD, excluding GST unless stated. Prices are subject to change without notice.

4.3 Payment

Payments are processed through third-party providers. ProSense Instruments does not store payment information and is not liable for payment system errors or outages.

5. Shipping, Delivery, and Risk

5.1 Shipping

ProSense Instruments ships within Australia. Carrier selection is at our discretion.

5.2 Risk

Risk passes to the customer upon confirmed delivery, which includes:

Carrier tracking confirming delivery
Delivery scan or photographic evidence at the provided address
Signed receipt or safe drop confirmation

Customers bear all risk after delivery confirmation, including theft, loss, or damage.

5.3 Delivery Disclaimer

ProSense Instruments is not liable for:

Courier delays
Loss or damage in transit
Incorrect delivery information supplied by the customer
Delays due to weather, industrial action, customs, or supplier disruptions

Delivery timeframes are estimates only.

6. Returns and Warranty

6.1 Change of Mind Returns

Must be unused, in original packaging, and in resalable condition
Eligible only for orders under $1,000 (ex GST)
Require prior Return Merchandise Authorization (RMA)
Return shipping is the customer’s responsibility
ProSense Instruments may charge restocking fees at our discretion

6.2 Warranty

Products carry the manufacturer’s standard warranty only, unless otherwise stated. Warranty excludes:

Misuse, neglect, or improper installation
Environmental damage, water ingress, corrosion
Operation outside rated specifications
Normal wear and consumables

7. Chargebacks and Payment Disputes

Any disputes or chargebacks will be contested. Proof of delivery, tracking, and photographic evidence will be submitted to the payment provider. Customers remain liable for payment even if a chargeback is initiated.

8. Limitation of Liability

To the maximum extent permitted by law:

All products and website content are supplied “as is”
ProSense Instruments excludes all implied warranties except those that cannot be excluded under Australian Consumer Law
We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, contracts, or business opportunities
Liability is limited to, at our discretion, repair, replacement, or refund of the purchase price

9. Consumer Law

These Terms do not limit any rights under the Australian Consumer Law that cannot legally be excluded. Where permitted, remedies are limited to those expressly set out in these Terms.

10. External Links and Third-Party Content

ProSense Instruments is not responsible for content on external websites. Links are provided for convenience only.

11. User-Generated Content

By submitting content, you grant ProSense Instruments a perpetual, royalty-free license to use it. You warrant that submitted content is lawful and accurate.

12. Termination

ProSense Instruments may suspend or terminate access to the website or services at any time without notice for breach of these Terms.

13. Changes to Terms

ProSense Instruments may update these Terms at any time. Continued use of the website or purchase of products constitutes acceptance of updated Terms.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of South Australia. All disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

15. Contact

ProSense Pty Ltd
📧 sales@prosense.com.au
🌐 www.prosenseinstruments.com.au