Terms & Conditions

Last Updated: 20 October 2025

These Terms & Conditions (“Terms”) govern your use of the ProSense Instruments website, the purchase of goods, and any related services provided by ProSense Pty Ltd (“ProSense Instruments”, “we”, “our”, or “us”).

By accessing www.prosenseinstruments.com.au or purchasing goods from us, you expressly acknowledge and agree to the disclaimers, limitations, and exclusions set out in these Terms.

ProSense Pty Ltd operates nationally within Australia and is registered as a Responsible Supplier, holding appropriate certifications where required, including RCM (Regulatory Compliance Mark) compliance where applicable.
Our suppliers and manufacturers maintain recognised international quality standards, including ISO 9001, CE, and RoHS certifications where applicable.

1. Introduction

Welcome to www.prosenseinstruments.com.au, operated by ProSense Pty Ltd.

These Terms apply to your use of this Website and your purchase of any products supplied by ProSense Instruments.

Disclaimer:
If you do not agree to these Terms, including all disclaimers and limitations of liability, you must discontinue use of this Website immediately.

2. Intellectual Property Rights

All Website content, including text, images, product data, specifications, layouts, graphics, and branding, is the intellectual property of ProSense Pty Ltd, unless otherwise stated.

Disclaimer:
No intellectual property rights are transferred by the sale of any product or by Website access.

Unauthorised reproduction, modification, distribution, or commercial use is strictly prohibited.

3. Product Information, Accuracy, and Use

ProSense Instruments supplies measurement instruments, test equipment, electrical components, and monitoring devices. Products are supplied as hardware only unless otherwise stated in writing.

Important Disclaimers:

• Product images are representative only and may vary

• Specifications, dimensions, and performance data are subject to change without notice

• Technical information is provided for general reference purposes only

We do not warrant that product descriptions, specifications, or data are complete, current, or error-free.

Professional Use Disclaimer

Many products sold by ProSense Instruments are intended for professional, trade, or industrial use.

You acknowledge that:

• Certain products may not be suitable for consumer or DIY use

• Electrical, instrumentation, or industrial products must be installed, wired, or used by qualified or licensed persons where required by law

• ProSense Instruments does not provide installation, commissioning, calibration, engineering, or design services

Application and Suitability Disclaimer

The customer is solely responsible for determining product suitability for any application.

ProSense Instruments is not responsible for:

• Incorrect product selection

• Misapplication or misuse

• Failure to follow manufacturer instructions

• Use outside rated electrical, mechanical, or environmental limits

4. Compliance and Installation Disclaimer

All products must be installed and used in accordance with:

• Applicable Australian Standards, including AS/NZS 3000

• Manufacturer documentation

• State and local regulatory requirements

Disclaimer:
ProSense Instruments does not certify or guarantee compliance of any completed installation or system. Compliance is the responsibility of the installer, contractor, or end user.

5. Online Orders and Payments

5.1 Order Acceptance Disclaimer

All orders are subject to review, acceptance, and availability. We reserve the right to cancel orders at our discretion, including where pricing, listing, or stock errors occur.

5.2 Pricing Disclaimer

• Prices are in AUD

• GST is excluded unless stated

• Pricing is subject to change without notice

5.3 Payment Processing Disclaimer

Payments are processed via third-party providers. ProSense Instruments does not store or control payment data and is not liable for payment system outages or failures.

6. Shipping, Delivery, and Risk Disclaimer

ProSense Instruments ships Australia-wide.

Risk Disclaimer:
Risk in goods passes to the customer upon dispatch, not delivery.

We are not liable for:

• Courier delays

• Loss or damage during transit

• Incorrect delivery details supplied by the customer

• Delays caused by customs, weather, industrial action, or supplier disruption

Delivery timeframes are estimates only and not guaranteed.

7. Returns, Warranty, and Limitation Disclaimer

7.1 Warranty Disclaimer

Unless otherwise stated, products carry a 12-month manufacturer’s warranty only.

Warranty does not cover:

• Incorrect installation, wiring, or calibration

• Misuse, neglect, or modification

• Environmental exposure, water ingress, or corrosion

• Operation outside rated specifications

• Normal wear and consumables

7.2 Returns Disclaimer

• Returns require prior written approval

• Products must be unused and in original packaging

• Restocking fees may apply

• Return freight is the customer’s responsibility

8. Limitation of Liability and Risk Allocation

To the maximum extent permitted by law:

• All products and Website content are supplied “as is”

• ProSense Instruments excludes all implied warranties except those that cannot be excluded under Australian Consumer Law

• ProSense Instruments is not liable for:

  • Indirect, incidental, or consequential loss

  • Loss of profit, revenue, or business opportunity

  • Errors or omissions in technical data

  • Injury, property damage, or loss caused by third-party installers or contractors

  • System failures involving third-party equipment or networks

Liability is limited, at our option, to repair, replacement, or refund of the product supplied.

9. Consumer Law Disclaimer

Nothing in these Terms excludes rights under the Australian Consumer Law that cannot legally be excluded.

Where permitted, remedies are limited to those expressly stated in these Terms.

10. External Links Disclaimer

External links are provided for convenience only. ProSense Instruments does not control or endorse third-party content and is not responsible for external sites.

11. User-Generated Content Disclaimer

You grant ProSense Instruments a perpetual, royalty-free licence to use submitted content. You remain responsible for ensuring content accuracy and legality.

12. Termination

We may suspend or terminate Website access at any time without notice for breach of these Terms.

13. Changes to Terms

Terms may be updated at any time. Continued Website use constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of South Australia, Australia, and subject to the exclusive jurisdiction of South Australian courts.

15. Contact

ProSense Pty Ltd
📧 sales@prosense.com.au
🌐 www.prosenseinstruments.com.au