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Privacy Policy

Last Updated: 20 October 2025

At ProSense Pty Ltd (“ProSense Instruments”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, store, use, disclose, and protect personal and business information when you:

By accessing or using this Website, you acknowledge and agree to the data practices and disclaimers described in this Privacy Policy.
If you do not agree, you must discontinue use immediately.

ProSense Pty Ltd operates nationally within Australia as a Responsible Supplier and works with manufacturers and partners that maintain recognised compliance standards including ISO 9001, CE, RoHS, and other applicable certifications.

1. Information We Collect

We collect information necessary to operate our eCommerce platform, fulfil orders, provide customer support, and meet legal obligations.

a. Personal Information

We may collect personal or business information when you:

  • Place an order

  • Create an account

  • Contact customer support

  • Subscribe to communications

This may include:

  • Name and company name

  • Email address and phone number

  • Billing and shipping address

  • ABN or business details (where provided)

  • Order history and account preferences

Disclaimer:
You are responsible for ensuring that all information provided is accurate and current. ProSense Instruments is not responsible for issues arising from incorrect or incomplete information supplied by customers.

b. Payment Information

Payments are securely processed by third-party providers including:

  • Stripe

  • PayPal

  • Wix Payments

Disclaimer:
ProSense Instruments does not store full credit card or payment details and does not control the security practices of third-party payment processors.

c. Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and time spent

  • Referring URLs

This data is used for:

  • Website analytics

  • Performance optimisation

  • Security monitoring

  • Fraud prevention

d. Cookies and Tracking Technologies

We use cookies and similar technologies to support:

  • Website functionality

  • Shopping cart operation

  • Session management

  • Analytics and performance monitoring

Cookies may be disabled in your browser; however, Website functionality may be limited if cookies are disabled.

Disclaimer:
ProSense Instruments is not responsible for reduced functionality caused by cookie restrictions applied by the user.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing orders, payments, and deliveries

  • Sending order confirmations and shipping updates

  • Providing customer service and technical support

  • Improving Website performance and user experience

  • Fraud detection and security monitoring

  • Internal reporting, training, and product improvement

  • Meeting legal, accounting, and regulatory obligations

Marketing communications are opt-in only, and you may unsubscribe at any time.

3. Disclosure of Information

ProSense Instruments does not sell or rent personal information.

We may disclose information only in the following circumstances:

a. Service Providers

Trusted third parties assisting with business operations, including:

  • Payment processors

  • Website hosting providers (e.g. Wix)

  • Logistics and courier partners

  • Accounting systems (e.g. Xero)

  • Customer support tools

Disclaimer:
Third-party providers operate under their own privacy policies. ProSense Instruments is not responsible for their independent data practices.

b. Manufacturers and Suppliers

Information may be shared for:

  • Warranty claims

  • Product replacements

  • Technical verification

c. Legal and Regulatory Disclosure

We may disclose information when required to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Meet Responsible Supplier or RCM obligations

  • Protect the rights, safety, or property of ProSense Instruments or others

d. Business Restructuring

If ProSense Pty Ltd undergoes a merger, acquisition, or restructure, customer information may be transferred as part of business continuity.

4. Data Security

We take reasonable and appropriate measures to protect information, including:

  • Secure hosting environments

  • Encrypted systems where appropriate

  • Access controls and authentication

  • Firewalls and intrusion monitoring

Security Disclaimer:
No system is completely secure. You acknowledge that online data transmission carries inherent risk, and ProSense Instruments cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

Access and Correction

Request access to or correction of your personal information.

Marketing Opt-Out

Unsubscribe using email links or by contacting us.

Deletion Requests

Request deletion of personal data, subject to:

  • Legal and accounting obligations

  • Warranty and returns records

  • Fraud prevention requirements

Disclaimer:
Some data may be retained where required by law or for legitimate business purposes.

6. Third-Party Websites

Our Website may contain links to external websites.

Disclaimer:
ProSense Instruments is not responsible for the privacy practices, content, or security of third-party websites. Access is at your own risk.

7. Children’s Privacy

Our Website is not intended for children under 13 years of age.
We do not knowingly collect information from children.

8. International Data Processing

Some service providers may process or store data outside Australia, including in:

  • United States

  • Europe

  • Asia-Pacific regions

By using this Website, you consent to international data handling under comparable privacy safeguards.

9. Changes to This Policy

This Privacy Policy may be updated from time to time due to:

  • Legal changes

  • Business updates

  • System improvements

The “Last Updated” date reflects the most recent version. Continued use constitutes acceptance.

10. Contact Us

For privacy-related enquiries or requests, contact:

ProSense Pty Ltd
📧 Email: sales@prosense.com.au
📧 Support: support@prosense.com.au
📞 Phone: 1800 652 062
🌐 Website: www.prosenseinstruments.com.au
📍 Adelaide, South Australia

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